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Prescient Infotech Pvt. Ltd.
has been assessed at
SEI CMMI Maturity Level-3
 
 
IT Services >> ERP and SAP Practice >> Application Support
Application support

Prescient extends global support to SAP installations deployed across locations. Prescient’s services are designed to provide on-time, in budget support to ensure business continuity 365x24x7.
SAP support services are categorized into application support and basis support.
Application Support
Prescient offers multiple levels of application support and has the capability to meet support requirements of diverse organizations. Our SAP team has the experience in providing expert assistance to resolve functional, technical and process-related issues. Prescient has well defined methodologies for setting up help desks, offering production support etc.
Basis Support
Basis support translates to system administration support that ensures continuous and optimum performance of the SAP framework. Activities include, server administration, database administration, performance management of server/database, monitoring system downtime to reduce downtime occurrence, applying patches/ service packs released by SAP.
Approach

Prescient employs tools and techniques that build consensus, speed, and momentum in all phases from planning to management that guide support programs towards success.
• Near-shore and offshore support centers for effective support
• Flexible support duration – Support durations are mapped to client requirements such as 24x7
• Clearly defined and planned knowledge transition
• Robust processes for call management and issue resolution
• Skills improvement programs to continually update skill levels of support teams
Benefits
• Support centers located in India and France to address various geographical locations
• A well defined support governance structure
• Metrics driven approach towards support processes
• Well defined SLA to clearly demarcate expectations and responsibilities
• Planned escalation and communication management techniques for timely resolution of support issues
• Information and data security ensured by following BS7799 security standards

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